Frequently Asked Questions
Everything you need to know about shopping at Charlotte Russe
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account on our website.
What is your return policy?
We accept returns within 30 days of the purchase date. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items and intimates are not eligible for return.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer express shipping options at checkout if you need your fashion fix sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.
Do you offer international shipping?
Currently, we ship to addresses within the United States and U.S. territories. International shipping is not available at this time.
How do I find my size?
Check out our comprehensive Size Guide located on every product page to find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.